https://www.midashotelandcasino.com/faqs

Frequently Asked Questions

What is Midas Hotel & Casino?
Mixing glamour, contemporary style, and cutting-edge culture, Midas Hotel and Casino amplifies Manila’s vibrancy with artistic ambiance and local flair. Nestled along the majestic stretch of the city’s famed sunset boulevard, the hotel embraces an atmosphere that is stylishly piquant, making it a place that’s at once an exciting destination and comforting cocoon. Immerse yourself, relax, and revel amid jetsetters, creative types, and design and food enthusiasts in an innovative environment where fashion meets tradition.

For your living pleasure, find yourself cushioned by designer furnishings, inspiring patterns, and pleasant natural fabrics in the carefully appointed 225 spacious guest rooms and suites. Unwind and refresh with every comfort and amenity, made all the more soothing and pleasurable with the signature Midas Touch service that’s committed to fulfill all guests’ wishes at any time.

How can I contact Midas Hotel & Casino?
You may call us anytime at the following numbers:
(tel.) +63-2-902-0100

You can also email us at info@midashotelandcasino.com

How can I send comments regarding my experience with Midas Hotel & Casino?
You may call us anytime at the following numbers:
(tel.) +63-2-902-0100
You can also email us at info@midashotelandcasino.com
Where is Midas Hotel & Casino located?
2702 Roxas Boulevard Roxas Blvd, Pasay, 1300 Metro Manila
6 km away from the airport
2 km away from SM Mall of Asia
Does Midas Hotel & Casino have a shuttle service?
Yes. We offer scheduled shuttle service to SM Mall of Asia.
What time does the reception open?
Our reception is open 24/7 and we would be at your service day and night.
Can I send a package to one of Midas Hotel & Casinos guests?
Yes, but, this will be coursed through with receptionist. Package can be dropped off at the front desk upon confirmation from guest that a package delivery is expected.
Can I bring my pet in Midas Hotel & Casino?
For safety and security purposes, we do not allow pets into the hotel and casino.
Is there Wi-Fi in Midas Hotel & Casino?
Wi-Fi is available in the hotel & casino.
Will my online reservation information be secure?
Absolutely. We value your privacy by maintaining your confidential information on a secured server that no one else, except you, is authorized to use.

RESERVATIONS

How can I reserve a room?
You can opt for the following methods to booking a room with us:

via PHONE/FAX
(tel.) +63-2-902-0100

via EMAIL
You can also email us at info@midashotelandcasino.com / salescoord@midashotelandcasino.com

via WEBSITE
www.midashotelandcasino.com

You will be able to find the “BOOK NOW” button on the top right corner of our homepage. After clicking, you will be redirected to another page where you will be able to see a list of room types and rates and you will need to enter your check-in/out dates, special requests, and personal information. Your reservation can then be completed in a few quick steps.

How can I see all the rooms I reserved?
For every page, you will be able to click the “MANAGE ROOMS” button to display the booking summary of rooms. You will also be able to see it at the “TOTAL CHARGES” tab.
How do I book multiple rooms?
As soon as you are redirected to the booking page, you will have an option to add as much rooms as needed. However, you will be notified if you’ll be needing to add more rooms based on the maximum allowed limit of guests per room availed.
What is the minimum age required to check-in/make a booking?
For safety and security purposes, the minimum age required to check-in/make a booking is 18 years old.
Why should I confirm my reservation online instead of walking in?
By making a confirmed reservation, you will be ensured of having a room once you get to the hotel. This means that we will hold your room until check-out time the day following your scheduled arrival. In the event you do not check-in, the hotel will charge your credit card per the rules of the rate you reserved.
Why do you need the number of adults, number of children, and my children’s ages?
This is for safety and security purposes. Our website will automatically indicate whether or not your rooms are enough to accommodate your party based on the maximum allowed per room.
Can I book multiple rooms with different number of guests and/or children’s ages?
Absolutely! But please be guided accordingly regarding the maximum allowed number of adult and child guests per room being reserved.
How do I find my corporate rate?
To find out if your company has special corporate rates in Midas Hotel & Casino, you have to call the hotel directly to make reservations.
(tel.) +63-2-902-0100

You can also email us at salescoord@midashotelandcasino.com

Why do you need my credit card details?
By providing your credit card details as a form of payment at the time you make your reservation, your room reservation will be considered guaranteed. This means that we will hold your room until check-out time the day following your scheduled arrival. In the event you do not check-in, the hotel will charge your credit card per the rules of the rate you reserved.
Why do you need my personal details?
This is to ensure that your booking doesn’t get mixed up with other bookings with the same name.
How can I confirm that my reservation has been made?
An email will be sent to you as soon as you confirm your reservation by providing a down-payment via credit card.
Why didn’t I receive a confirmation email after confirming my reservation?
The confirmation email is usually sent automatically as soon as you book your reservation but, if there should be an instance of a delay, it will probably be in your inbox within the next 24 hours prior to booking. You could also check your “JUNK/SPAM” mail in case of previously made settings to your email account.

However, if a confirmation email still hasn’t been sent but your credit card has been deducted the stated down-payment amount, please contact us regarding this matter.

via PHONE/FAX
(tel.) +63-2-902-0100

via EMAIL
You can also email us at info@midashotelandcasino.com / salescoord@midashotelandcasino.com

Why do I need to make a prepaid online deposit?
By making a prepaid online deposit, your room reservation will be considered guaranteed. This means that we will hold your room until check-out time the day following your scheduled arrival. In the event you do not check-in, the hotel will charge your credit card per the rules of the rate you reserved.
How can I change or cancel my reservation?
You can change or cancel your booking reservation 30 days before your arrival. However, cancellation policies are subjected to change. Please refer to our room cancellation policies. For further questions or changes regarding reservations, you can contact us directly:

via PHONE/FAX
(tel.) +63-2-902-0100

via EMAIL
You can also email us at info@midashotelandcasino.com / salescoord@midashotelandcasino.com

ROOMS

Does Midas Hotel & Casino offer a smoking room?
In compliance with Philippine Executive Order 26, all rooms are non-smoking. However, we have a designated smoking area located at the Casino mezzanine floor.
Does Midas Hotel & Casino offer a handicapped room?
Absolutely! Kindly let us know through the comments section of your online booking page or you can also call us to make a reservation (tel.) +63-2-902-0100.
You can also email us at salescoord@midashotelandcasino.com
Can I order food in my room?
Absolutely! We have an in-room dining menu in each room where you will be able to pick a wide-range of food and beverage that will satisfy your cravings.
Can I bring outside food to my room?
We do not allow outside food in our establishment due to liability and sanitary reasons but there will be a corkage fee for certain food/beverage items.
What amenities can I expect in my room?
Room amenities will vary depending on which type you will be availing of. However, all room types will have their own:
Media and Entertainment LCD TV with cable programming
Office and other equipment Telephone with NDD and IDD access In room safety deposit box Complimentary high speed WiFi
Bath and Personal Care Bathrobe and slippers Hair dryer Bath scale
Refreshments Coffee and tea making facilities Mini bar refrigerator and snacks
Room safe
LAN access
Electronic door lock
Air-conditioning
Mini-bar
3-way combination showerhead
100% cotton linen set up
Goose-down mattress toppers and duvets
Pillow menu (corner suites)
How many extra beds can I get in my room?
The maximum number of beds per room 1. This is upon request though and still needs to be confirmed by management. Extra charges apply.

CHECK-IN/OUT

Can I store my luggage after checking out?
Absolutely! Just simply head over to our receptionist for assistance.
Can I request for an early check-in or late check-out?
Yes, for late check-out’s you could inform any of our front office agents upon check-in or you could also indicate it on your online reservation form’s comment section.
What time should I check-in/check-out?
Check-in time is at 2:00PM and check-out time is at 12:00PM.
Special requests regarding this matter can be made during or after booking.

FACILITIES

What are the facilities in Midas Hotel & Casino?
Naming a few, we have a fitness center, a spa, and a business center. You may read more here: https://www.midashotelandcasino.com/facilities/
Can I reserve the gym for a private event?
In order to provide all of our guests with pleasurable experiences, we do not close off our gym for private occasions.
Can I reserve the spa for a private occasion?
Yes, with minimum number of persons and spa services availment required. Please contact us regarding this matter.

via PHONE/FAX
(tel.) +63-2-902-0100

via EMAIL
You can also email us at info@midashotelandcasino.com / salescoord@midashotelandcasino.com

Is there parking within the property?
Absolutely! Parking is available at the hotel.
Can I reserve a parking slot?
Parking slots are on first come, first serve basis only.
Does Midas Hotel & Casino offer valet parking services?
Yes, valet parking is charged at Php 50.

MEMBERSHIP PROGRAM

How do I become a member?
Experience a regal kind of luxury every time you stay or dine with us. For only PHP8,000 nett, our new membership program waits to welcome, inspire, and reward you.
Make your travel experiences all the more exciting as we give you more of what you deserve. Unlock a wide array of choices, exceptional benefits, and more rewards that matter with Midas Royale Club!

For inquiries, call us at 902.0100 local 1232 or email us at membership@midashotelandcasino.com

You can also read more about it at https://www.midashotelandcasino.com/midas-royale-club/

What are the benefits of being a member?
Accommodations

  • 20% Discount on Best Available Rate (BAR) for all room categories.
  • 20% Discount on Buffet Breakfast at Midas Cafe for 2 persons for Executive Room complimentary stay only.
  • Complimentary early check-in or late check-out, not excedding 2 hours before/after standard check-in/out time. Subject to room availability

Dining Benefits

  • Member’s Discounts on Buffet Launch or Dinner at Midas Cafe and Yanagi
  • 20% Members Only
  • 35% – plus 1 guest
  • 30% – plus 2 guests
  • 25% – plus 3 guests
  • 20% – plus 4 guests up to maximum of 10 guests
  • 15% Discount on Room Service
  • 5% Discount on ALA CARTE menu at Midas Cafe and Yanagi with minimum order of Php 1,000
  • 10% Discount on ALA CARTE menu at Midas Cafe and Yanagi with minimum order of Php 2,000
  • 20% Discount at 2702 Lounge and Sunset Lounge
  • Complimentary appetizer or pica-pica for minimum of Php 2,000 on beverage at 2702 Lounge or Sunset Lounge

Banquets Benefits

  • Php 5,000 discount for 50,000 banquet event
  • Php 10,000 discount for 100,000 banquet event
  • Complimentary deluxe room with breakfast for 250,000 banquet event

Other Benefits

  • 10% Discount on Laundry and dry cleaning service while in-house
  • 10% Discount on Souvenir Shop for items with Midas Logo only
  • 10% Discount on Pastry products
  • 10% discount on Essenses Spa services
  • Birthday sweet treat when dining during birthday month
  • 10% discount on membership card renewal plus 2 cocktail drinks for 2 persons at 2702 lounge

Referral Benefits

  • 3 paid members – Cocktail for 2 at 2702 Lounge
  • 5 paid members – Sunset Lounge access for 2 with afternoon tea session
  • 7 paid members – Buffet lunch or Dinner for 2 at Midas Cafe or Yanagi
  • 10 paid members – Overnight accommodation in a Deluxe room with breakfast

You can also read more about it at https://www.midashotelandcasino.com/midas-royale-club

Do my points have an expiration date?
Midas Royale Club (MRC) points are valid until 2 months after expiration of membership.
Is the account transferrable to my family members?
Midas Royale Club (MRC) is not transferrable.
What valid Government IDs can I use to sign-up/claim a membership card?
Any valid government issued ID can we used to claim a membership card.
I forgot my password/account number. What do I do?
Please go to Midas Royale Club (MRC) membership portal.
How can I update my contact information?
Please go to Midas Royale Club (MRC) membership portal.
How can I check for my points?
Please go to Midas Royale Club (MRC) membership portal.

MEETINGS/EVENTS

How do I book a meeting or an event in Midas Hotel & Casino?
You can opt for the following methods to booking a meeting/event with us:

via PHONE/FAX
(tel.) +63-2-902-0100

via EMAIL
You can also email us at info@midashotelandcasino.com / salescoord@midashotelandcasino.com

Can I change details of a previously reserved meeting or event?
For any changes or cancellations, kindly contact us immediately. Terms & Conditions apply and are subject to change depending on signed agreement.

You may call us anytime at the following numbers:
(tel.) +63-2-902-0100

You can also email us at info@midashotelandcasino.com / salescoord@midashotelandcasino.com

POLICIES

Lost & Found
The hotel is not responsible for the security safety of any valuables left in the guest rooms or public places as governed by the Civil Code of the Philippines. However, if such a fortuitous event occurs, you can approach any of our employees regarding this matter and we will do our best to help.

All items found/given to our team will be handed over to the security personnel by the end of every shift.

Reservation Terms and Conditions
Cancellation Policy
Please let us know 72 hours before the check-in date if you need to cancel – if we don’t hear from you, we’ll need to charge full amount of reservation on your credit card. Cancellation made (48) hours prior to expected arrival date are subject to cancellation fee equivalent to the total amount of the reservation. Use of third party credit card without bank approval does not guarantee your reservation and will be subject to automatic cancellation or release of reservation. We will not be able to refund you if you use DEBIT CARD. Thank you for understanding.

Guarantee Policy
Reservation must be guaranteed by a major credit card only at the time of booking. Use of DEBIT CARD is highly discouraged. Cards used will be charged within 72 hours prior to arrival. Use of third party credit card requires 7 days bank processing. Cardholder is required to provide authorization letter, copy of credit card and valid government issued ID.

Terms & Conditions

  • Please note that for security purposes, you will be asked to provide a valid government or state-issued photo ID at check-in.
  • Check-in time 2 p.m. Check-out time 12 p.m.
  • Rates subject to change.
  • Parking Available.
  • Rates are quoted in Philippine Peso per room per night based on single or double occupancy.
  • Room rates are inclusive of service charge and government taxes.
  • Each room has a maximum capacity of 3 adults or 2 adults and 2 children below 12 years old.
  • Extra person is chargeable at the Hotel’s rate.
  • Check – in time is 14:00 hrs and check-out time is 12:00 noon.
  • Late check-out requests may be accommodated but are subject to availability, with a corresponding additional charge
  • Pets Allowed
  • No Late Checkout
  • Extra Adult – Php1,500.00 will be charged per night . Inclusive of roll away bed and breakfast.
  • Extra Child – Php1,500.00 will be charged per night . Inclusive of roll away bed and breakfast.
  • Adult Rollaway – Php1,500.00 will be charged per night . Inclusive of roll away bed and breakfast.
  • Child Rollaway – Php1,500.00 will be charged per night . Inclusive of roll away bed and breakfast.
  • Available Self Parking
  • Available Valet Parking
  • Service Charge – Rates are subject to 10% service charge.
  • Additional Deposit Policy – An incidental deposit of Php3,000/night will be collected upon check-in.

Privacy Policy
Your personal data shall be handled by us, both manually and through data processing systems, with the purpose of meeting your requests (no consent required) and pursuing activities in the fields of marketing, promotional activities and forwarding of information material relating to services and products offered by our organisation (consent required). Data transmission is not compulsory, but needed in order to meet your requests. Your data may be transmitted to other controlled or related companies. The data shall not be publicly disclosed. Lastly, we wish to remind you that, in order to exercise the rights provided for by article 7 of the Code concerning the protection of personal data (access, amendment, deletion, objection to the handling of your data, etc.), you may contact the Person in Charge of Handling the Data, by writing to: Midas Hotel and Casino, 2702 Roxas Boulevard Pasay City Manila Philippines-1300, 63-2-902-0100

Midas Hotel and Casino Royal Club
Midas Royale Club
Stay Loyal, Stay Royale

Experience a regal kind of luxury every time you stay or dine with us. For only PHP8,000 nett, our new membership program waits to welcome, inspire, and reward you.

Make your travel experiences all the more exciting as we give you more of what you deserve. Unlock a wide array of choices, exceptional benefits, and more rewards that matter with Midas Royale Club!

For inquiries, call us at 902.0100 local 1232 or email us at membership@midashotelandcasino.com

Midas Hotel and Casino Royal Club
Midas Royale Club
Stay Loyal, Stay Royale

Experience a regal kind of luxury every time you stay or dine with us. For only PHP8,000 nett, our new membership program waits to welcome, inspire, and reward you.

Make your travel experiences all the more exciting as we give you more of what you deserve. Unlock a wide array of choices, exceptional benefits, and more rewards that matter with Midas Royale Club!

For inquiries, call us at 902.0100 local 1232 or email us at membership@midashotelandcasino.com

Midas Hotel and Casino Prenup
Pre-nuptial shoot at Misibis Bay

Book your wedding at Midas, and share your story of love in a complimentary pre-nuptial photo shoot with breathtaking views of Misibis Bay.

Midas Hotel and Casino Easter Fun-Tasy
Easter Fun-Tasy

Treat your little ones to a day of fun and delight in a hop-py Easter egg hunt on April 01, 2018 from 10 am to 12 noon at the Midas Tent. Only PHP500 nett for one child and one guardian.

HIGH FIVE, GRADUATES!

Celebrate those hard-earned achievements through a spectacular lunch or dinner buffet spread. Treat the graduates to a delectable feast that tastes better when savored together. For every 5 paying guests, the graduate gets to eat for free (5+1).

Events Inquiry Form

Please fill in all the neccessary fields. (*)

* Required

Pre-nuptial shoot at Misibis Bay

Book your wedding at Midas, and share your story of love in a complimentary pre-nuptial photo shoot with breathtaking views of Misibis Bay.

* Required
Stay safe and celebrate at home or at the office with our splendid feasts for every momentous occasion. Click here for more details.