Frequently Asked Questions

What is Midas Hotel & Casino?
How can I contact Midas Hotel & Casino?
How can I send comments regarding my experience with Midas Hotel & Casino?
Where is Midas Hotel & Casino located?
Does Midas Hotel & Casino have a shuttle service?
What time does the reception open?
Can I send a package to one of Midas Hotel & Casinos guests?
Can I bring my pet in Midas Hotel & Casino?
Is there Wi-Fi in Midas Hotel & Casino?
Will my online reservation information be secure?

RESERVATIONS

How can I reserve a room?
How can I see all the rooms I reserved?
How do I book multiple rooms?
What is the minimum age required to check-in/make a booking?
Why should I confirm my reservation online instead of walking in?
Why do you need the number of adults, number of children, and my children’s ages?
Can I book multiple rooms with different number of guests and/or children’s ages?
How do I find my corporate rate?
Why do you need my credit card details?
Why do you need my personal details?
How can I confirm that my reservation has been made?
Why didn’t I receive a confirmation email after confirming my reservation?
Why do I need to make a prepaid online deposit?
How can I change or cancel my reservation?

ROOMS

Does Midas Hotel & Casino offer a smoking room?
Does Midas Hotel & Casino offer a handicapped room?
Can I order food in my room?
Can I bring outside food to my room?
What amenities can I expect in my room?
How many extra beds can I get in my room?

CHECK-IN/OUT

Can I store my luggage after checking out?
Can I request for an early check-in or late check-out?
What time should I check-in/check-out?

FACILITIES

What are the facilities in Midas Hotel & Casino?
Can I reserve the pool for a private occasion?
Can I reserve the gym for a private event?
Can I reserve the spa for a private occasion?
Is there parking within the property?
Can I reserve a parking slot?
Does Midas Hotel & Casino offer valet parking services?

MEMBERSHIP PROGRAM

How do I become a member?
What are the benefits of being a member?
Do my points have an expiration date?
Is the account transferrable to my family members?
What valid Government IDs can I use to sign-up/claim a membership card?
I forgot my password/account number. What do I do?
How can I update my contact information?
How can I check for my points?

MEETINGS/EVENTS

How do I book a meeting or an event in Midas Hotel & Casino?
Can I change details of a previously reserved meeting or event?

POLICIES

Lost & Found
Reservation Terms and Conditions

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Certificate of Excellence
Midas Hotel and Casino Royal Club
Midas Royale Club
Stay Loyal, Stay Royale

Experience a regal kind of luxury every time you stay or dine with us. For only PHP8,000 nett, our new membership program waits to welcome, inspire, and reward you.

Make your travel experiences all the more exciting as we give you more of what you deserve. Unlock a wide array of choices, exceptional benefits, and more rewards that matter with Midas Royale Club!

For inquiries, call us at 902.0100 local 1232 or email us at membership@midashotelandcasino.com

Midas Hotel and Casino Royal Club
Midas Royale Club
Stay Loyal, Stay Royale

Experience a regal kind of luxury every time you stay or dine with us. For only PHP8,000 nett, our new membership program waits to welcome, inspire, and reward you.

Make your travel experiences all the more exciting as we give you more of what you deserve. Unlock a wide array of choices, exceptional benefits, and more rewards that matter with Midas Royale Club!

For inquiries, call us at 902.0100 local 1232 or email us at membership@midashotelandcasino.com